Accessibility Statement

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Accessibility at EVOLVE and TRIO Fertility

EVOLVE and TRIO Fertility is committed to accessibility and to protecting the human rights of its employees and patients. In support of this aim, EVOLVE and TRIO Fertility has implemented an accommodation process that provides accommodations for employees and patients with disabilities. EVOLVE and TRIO Fertility will accommodate employees and patients with disabilities up to the point of undue hardship.

EVOLVE and TRIO Fertility is committed to accessibility and to protecting the human rights of its employees and patients. In support of this aim, EVOLVE and TRIO Fertility has implemented an accommodation process that provides accommodations for employees and patients with disabilities. EVOLVE and TRIO Fertility will accommodate employees and patients with disabilities up to the point of undue hardship.

EVOLVE and TRIO Fertility is committed to supporting a culture that promotes a positive and safe environment for an out of hospital premises to our patients, employees, and affiliates within our organization. EVOLVE and TRIO Fertility is committed to providing accessible patient care and integration to individuals with disabilities consistent with the principles of understanding, acceptance, and inclusion.

EVOLVE and TRIO Fertility supports a barrier-free workplace supported by EVOLVE and TRIO Fertility’s accessibility plan, accommodation and disability management policies and procedures. EVOLVE and TRIO Fertility’s vision is to be the fertility clinic that defines service excellence for all.

EVOLVE and TRIO Fertility Accessibility Plan

Review Our Multi-Year Plan in PDF format

Under AODA, EVOLVE and TRIO Fertility is responsible to:

  • Develop an annual accessibility update
  • Ensure the update is available to Employees and Affiliates
  • Develop strategies to address barriers identified through feedback, legislated requirements, and continuous improvement
  • Safeguard the strategies with an action plan for implementation by EVOLVE and TRIO Fertility Accessibility Advisory Committee

Commitment

EVOLVE and TRIO Fertility will provide the opportunity for all patients and their family members, employees, volunteers, and members of the community to identify needs (related to disabilities) that would benefit from accommodation in a manner that supports the dignity of the individual through the following:

  • People with disabilities entering EVOLVE and TRIO Fertility and reaching their destination without encountering barriers
  • People with disabilities receiving the services they require without encountering barriers
  • People with disabilities working without encountering barriers
  • Accessibility being integrated throughout EVOLVE and TRIO Fertility’s policies and procedures
  • A feedback process enabling continued improvement
  • Accessibility is everyone’s responsibility

Provision of Goods and Services to Persons with Disabilities

Assistive Devices for Patients who are Hearing Impaired

  • Ensuring that all customers receive the same value and quality
  • Allowing customers with disabilities to do things in their own ways, at their own pace
  • Using alternative methods to ensure access to services
  • Taking into account individual needs
  • Communicating in a manner that accommodates the customer’s disability

Procedure:

  1. Pocket Talker is available upon request at reception desks on the 11th and 18th floors.
  2. Patients are encouraged to request this during check-in.
  3. Staff must ensure the device is cleaned and returned after use.
  4. TTY relay service is available at 1-800-855-0511 for those with speech or hearing disabilities.

Printed Floor Plan and Signage

  • Available on the 11th and 18th floors and in the Dream building lobby
  • Updated signage meeting accessibility standards

Workplace Emergency Response Information

  • Provided in accessible formats upon request
  • Individual emergency plans for employees with disabilities
  • Fire plan includes designated assistants during drills

Notice of Temporary Disruptions

  • EVOLVE and TRIO Fertility will provide notice and support if services are disrupted
  • “Disruption in Service” forms available for public posting

Chaperon/Attendant

  • Volunteers available Monday–Friday 7 a.m.–4 p.m., and weekends 7 a.m.–3 p.m. (ext 2251)

Directory Signs

  • Located inside the DREAM property lobby at 655 Bay St

Accessible Entrances and Wheel-Trans Drop off and Pick Up

  • Accessible ramps at 38 Elm Street and 655 Bay Street
  • Push-button doors and wheelchair accessible ramps

Accessible Parking

  • Underground designated spaces by DREAM property

Accessible Elevators

  • Equipped with audio tones and Braille

Handrails / Bumpers

  • In Recovery, OR areas, designated washrooms and exam rooms

Care of IVF Patients

  • Available: Stretcher, Wheelchair, Gurney, Crash cart, AED
  • Accessible phlebotomy chairs, OR, bathrooms, emergency buttons

Assistive Devices and Assistive Devices Provided by EVOLVE and TRIO Fertility

  • Public may use personal assistive devices (incl. service animals)
  • Available devices: Wheelchairs (upon request)

KIOSK Registration

  • Accessible registration computers
  • Staff assistance and signage available
  • 2 wheelchair-accessible waiting areas identified

Interpreter Services

  • Limited translation services; patients advised to bring interpreters

Policy for Service Animals

  • Service animals allowed unless excluded by law
  • Alternative access methods offered when animals are excluded
  • Verification may be requested if use is not obvious
  • Customers responsible for care and control of animals
  • Efforts made to address allergy concerns

EVOLVE and TRIO Fertility Commitment & Responsibilities

  • Regular review of policies and AODA compliance
  • Practice alignment with independence, dignity, integration, and equality
  • Staff trained and prepared for accessibility needs

Human Resources Services

  • Identify accessibility training needs
  • Maintain training records
  • Update policies as required

Accessibility Advisory Committee

  • Report implementation of Accessibility Standards
  • Update the Multi-Year Accessibility Plan

Physicians, Employees, Affiliates

  • Complete required accessibility education
  • Forward feedback to HR or Advisory Committee

Patients and Employees

  • Self-identify for assistance as needed

Feedback Measurement and Methods

Patients, Customers and Visitors

EVOLVE and TRIO Fertility encourages feedback on accessibility services. Options include verbal, written, email, or website feedback. Information on this process is posted publicly.

Submitting Feedback

  • Holly Flippance, Human Resources
  • Phone: 416.506.0804 ext 3242
  • Address: 655 Bay Street, Suite 1800, Toronto, ON, M5G 2K4
  • Email: hollyf@triofertility.com

Customers who wish to provide feedback can verbally do so to any EVOLVE and TRIO Fertility employee.

Customers who provide feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Employees can connect with the AODA Committee on WORKPLACE or contact any committee member in person or by email to hollyf@triofertility.com.

The Accessibility Advisory Committee meets quarterly. During these meetings, feedback in its various forms is a standing agenda item to consult and document action planning taken toward continual improvement. Walk-rounds will occur during meetings by the Accessibility Advisory Committee to audit accessible standards at EVOLVE and TRIO Fertility. During these walk-rounds, team members may include representation from persons with disabilities (patient, employee, and/or community member) or external resources (e.g. CNIB). These will result in gap assessment and further feedback for planning improvements and recommendations.